It’s Thanksgiving time, and my house is full of relatives. Naturally, the cable service started acting up. My daughter and SIL were all tucked in and ready to watch their favorite show. The TV picture looms into view: Good! No sound: Bad! Connection issues yet again.
We just had the cable tech out for service. He swapped out our box for a new one, new remote too. The cable wires were rerouted through a bright and shiny new metal coupler, indoors and out. And now this? I am definitely thinking bad thoughts in my head.
Well, couldn’t do much about it. Board games to the rescue! We abandoned the television set for a rousing game or two our family’s ‘go to’ game, Sorry.
The next morning, I called tech support. After successfully getting through to an agent, I described our issue.
“Oh!”, the agent said. “I’m so sorry that you’re having problems. Sometimes after you have a fix done, all we have to do is reset your box from here.”
Great news I guess. Except why didn’t the tech do that two days ago? I am not a happy person.
“And I see that you’ve been a subscriber for…wow! I hope you don’t mind me saying that…well…you don’t sound that old to me.”
Well, that was an awkward thing to say, right? I don’t know if it was the mood I was in, or her southern drawl, but either way, I burst out laughing. “Oh yes”, I replied. “I’m that old. I’m a grandmother.”
“You are?”, she answered in a surprised voice. “I am too! Hold on for a few minutes, I’m still resetting your box.”
“Congratulations!” I replied. This woman has completely disarmed me.
She was quiet for a time, waiting for the equipment to reset. Finally breaking the silence, she said, “Well, thank you…but it’s kind of a challenge really. My son is seventeen. I mean, it’s not like my grandchild isn’t a blessing. It’s just really hard.”
I sat there in my living room in front of that television set, silently willing my heart to stretch and push through the telephone to connect with the heart of a woman I’d never seen or met before, and yet felt so connected.
After we talked for a little while about her family, she said, “I’m all done from this end Mrs. Cecilia. Is the sound back on?”
It sure was. I gave her that happy news, and then told her that I’d be praying for her.
After we hung up, I needed a few minutes to think over what just happened. I began that connection irritated and exasperated, moved on to laughter, and then to prayer. That phone agent might not have been a person open to prayer, or even felt she needed it. But there was a reason we were so randomly paired that day.
She lifted me out of my rotten mood and made my situation more bearable. My hope is that, in my own way, I was there to do the same for her.
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